Reference

Terms That Govern Your Account on av123

Your use of av123 depends on where you are and what local law allows — access, eligibility, and account activity are each governed by the terms set out here.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash, Nagad, Rocket CoveredData Handling Policy
av123 Terms That Govern Your Account on av123
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

We apply security measures across every layer of your account — from the moment you log in to the moment a Nagad or Rocket withdrawal clears. Here is what that looks like in practice and who to contact if something needs to change.

Account Authentication

Every login triggers an OTP sent to your registered mobile number. This applies whether you are on mobile in Dhaka or accessing via desktop — the OTP step cannot be bypassed.

Data Retention

We retain account data for the period required under our policy terms. You may request a summary of what we hold by contacting support via the email channel in your account settings.

Cookie and Tracking Policy

Our platform uses session cookies to keep you logged in and functional cookies to remember your wallet preference — bKash, Nagad, or Rocket. No third-party advertising cookies are placed without disclosure.

Requesting Changes

To update your registered payment number, change account details, or request data deletion, raise a ticket through live chat or email support with your account ID and the specific change needed.

CONTACT FOR LEGAL QUERIES

How to Reach Us on Policy Matters

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles these through the channels below. Response times vary by channel and by the nature of the query — complex account reviews take longer than wallet confirmation checks.

Live Chat Available directly inside your account dashboard. Suitable for account-access questions, transaction status, and policy clarifications during staffed hours.
Email Support Send detailed policy or dispute queries to our support address listed in your account settings. Include your registered payment method — bKash, Nagad, or Rocket — for faster routing.
Help Centre Our help pages cover account rules, wallet verification steps, and the process for submitting a data or access request under our privacy policy.

Common Questions About Our Terms

These are the questions we see most often from account holders in Bangladesh. Each answer reflects the actual policy position — not a general summary.

Yes. Eligibility depends entirely on your local law and region. You are responsible for confirming that online gaming is permitted where you are before opening or using an account.

Funds in your wallet at the time of suspension are held pending review. Our support team will confirm the process for return or resolution once the account investigation is complete.

Submit a request through the email support channel in your account settings. Include your registered mobile number and account ID. We process data requests in line with our retention policy.

Yes. You can request account closure and initiate a withdrawal in the same support ticket. Closure is processed after the final withdrawal is verified and cleared to your Rocket number.

Raise the dispute through live chat or email support with the transaction reference number. Our team reviews wallet logs — including Nagad and bKash records — and responds with a decision.

Updates are published on the platform and take effect on the stated date. Continuing to use your account after that date means you have accepted the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.