Reference

Terms That Govern Your av123 Account

These terms set out what you agree to when you open and use an account with us — covering deposits via bKash, Nagad, or Rocket, how your wallet works, and what we expect from each other.

Account eligibilitybKash, Nagad, Rocket wallet rulesWithdrawal conditionsAccount suspension policyJurisdiction notice
av123 Terms That Govern Your av123 Account
TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on av123 to ask about a specific clause, a wallet dispute, or an account restriction. Responses come from our support team directly.

Email Support

Send a detailed query about your account terms, a withdrawal hold, or a bKash or Nagad transaction to our support address. Include your registered mobile number for faster handling.

Account Help Centre

Log in and visit the Help section to find answers on wallet rules, account limits, and what happens during an identity review — all written in plain language.

HOW WE HANDLE THIS

Account Security and Your Rights

Data We Hold

We store the account details you register with, your deposit and withdrawal history, and the wallet numbers linked to your bKash, Nagad, or Rocket transfers. We do not sell this data.

Requesting Changes

To update your registered mobile number or linked wallet, contact support through live chat or email. We verify the request against your account before making any change.

Account Security

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact us immediately so we can freeze the account and review recent activity.

Retention and Closure

If you close your account, we retain transaction records as required by applicable rules. Any remaining wallet balance is returned to the mobile wallet used for your last deposit.

Common Questions About These Terms

Account eligibility depends on your local law and the regions we currently serve. You must meet the age requirement in your jurisdiction and provide accurate registration details, including a valid mobile number.

Contact support via live chat with your transaction reference number. We check the transfer on our end and credit your account balance once the payment is confirmed. Rocket transfers follow the same process.

Yes. We may suspend an account if we detect duplicate registrations, unverified identity during a withdrawal request, or activity that appears to breach these terms. We will contact you at your registered number.

Send a request to our support email from the address linked to your account. We will provide your transaction history and the personal details we hold within a reasonable timeframe.

Any remaining balance is returned to the mobile wallet used for your most recent deposit — bKash, Nagad, or Rocket. The reversal is processed after your identity is confirmed.

We update these terms when our policies or the services we offer change. We notify you via your registered contact method. Continuing to use your account after the update means you accept the new version.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.