Reference

How av123 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use av123, how we use it, and what rights you have over it.

Account DataPayment PrivacyYour Access RightsCookie ControlsContact Us Anytime

What Information We Hold and Why

av123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier linked to that

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payment. We do not store your full mobile banking PIN or password; those stay between you and your payment provider. We also collect device and session data — your IP address, browser type, and the pages you visit — to keep your account secure and to
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detect unusual activity. If you contact our support team, we keep a record of that conversation. We hold your data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on you,
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ask us to correct inaccurate records, or request deletion where no legal obligation requires us to keep it. Availability of these rights depends on your local law and the eligible region your account falls under. We do not sell your personal data to third parties.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Security, Retention, and Your Controls

We use SSL encryption across every page of av123, including the account login, deposit flow, and withdrawal request screens. Your session is tied to your device and expires after a period of inactivity, reducing the risk if your phone is left unlocked. We keep account and payment records for as long as required by applicable regulations, then delete or anonymise them.

SSL Encryption Every connection to av123 is encrypted. Your login credentials, bKash or Nagad transaction details, and account data travel over a secured channel at all times.

Cookie Controls We use cookies to keep your session active and to understand how the lobby is used. You can manage non-essential cookies through the cookie banner shown on your first visit.

Data Retention We hold your personal data only as long as your account is active or as local law requires. Once that period ends, records are deleted or anonymised on a scheduled basis.

Access and Correction You can request a full copy of the data we hold, ask us to correct anything inaccurate, or ask for deletion. Contact support with your registered email to start the process.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this policy, want to access your data, or need to report a concern, our support team handles privacy requests directly. Send your request with your registered account email so we can verify your identity before processing any data change.

Common Questions About This Policy

Below are the questions we hear most often about how av123 handles personal data, account privacy, and your rights as someone with an account on our platform.

We collect your name, email address, contact number, and the device and session data generated when you log in. Payment references from bKash, Nagad, or Rocket are also recorded per transaction.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who help us operate the platform under strict data agreements.

Email our support team from your registered account address and ask for a data access request. We will verify your identity and send you a summary of the personal data we hold.

Yes. Contact support with a deletion request. We will remove your data where no legal or regulatory obligation requires us to keep it. Some transaction records may be retained as required by applicable law.

We use essential cookies to keep your session running and optional analytics cookies to improve the lobby. You can decline non-essential cookies through the banner shown on your first visit to av123.

We store only the transaction reference and wallet identifier needed to match your deposit or withdrawal. Your mobile banking PIN and full account credentials are never stored on our side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appav123 App InfoNagad Steppay

How av123 Handles Your Personal Information

Security, Retention, and Your Controls

Reach Us About Your Data

Common Questions About This Policy

01 What personal data does av123 collect when I open an account?

02 Does av123 share my data with third parties?

03 How do I request a copy of the data av123 holds on me?

04 Can I ask av123 to delete my account and personal data?

05 How does av123 handle cookies and can I turn them off?

06 Is my bKash or Nagad wallet information stored by av123?

Privacy Policy

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